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HARVARD-CERTIFIED NEGOTIATOR & MEDIATOR

Strategic Negotiation & Communication 

Michelle DeSantis supports business owners, executives, and leaders in high-stakes negotiations  helping them think clearly, communicate with precision, and reach durable outcomes.

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Mediation Services

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Pre-Suit Mediation

Pre-suit mediation gives parties the opportunity to resolve disputes before a lawsuit is filed.

These mediations are commonly used in HOA disputes, commercial disagreements, contract indebtedness matters, business conflicts, vendor disputes, and partnership issues.

The goal of pre-suit mediation is to create a productive conversation early, identify practical solutions, and help parties reach an agreement before positions become more entrenched through litigation.

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County Mediation 

Disputes, often under a certain dollar amount  >$50k  (varies by jurisdiction).

Common cases: Monetary disputes, landlord–tenant disagreements, contracts, HOA, Insurance.

Time saver, more informal, and cost-effective compared to higher court cases.

Helps parties reach a fair solution without the expense of trial.

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Circuit Civil Mediation

Larger Disputes $50k<

 

Common cases: personal injury, contracts, business disagreements, property damage.

Focuses on negotiating settlements that reflect the seriousness and financial impact of the case.

Provides an alternative to lengthy litigation while preserving control for both parties.

ABOUT MICHELLE

Empathy meets
strategy.

Michelle DeSantis supports business owners, executives, and leaders in high-stakes negotiations, helping them think clearly, communicate with precision, and make strategically sound decisions under pressure. Her approach blends empathy with pragmatism, guiding complex situations toward outcomes that are both durable and actionable.

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She has completed the Harvard Business School Negotiation Mastery Program and advanced conflict resolution training at Eckerd College. She has received in-person negotiation training from Chris Voss, FBI Hostage Negotiator. Her experience includes working with individuals, businesses, condominiums, homeowners associations, and organizations ranging from Fortune 500 companies such as State Farm, GEICO, Wells Fargo, and American Express to small businesses, professionals, and community organizations. She has personally facilitated more than 2,000 mediations across HOA and condominium disputes, civil matters, contract indebtedness cases, family disputes, and organizational conflicts.

Michelle doesn’t rely solely on formal training. She draws from her extensive hands-on, real-world experience to guide clients through complex negotiations and conflicts.

She is known for helping clients navigate the most difficult conversations with confidence, clarity, and strategic foresight.

Michelle DeSantis

Christy Diaz Esq. Family Law Attorney

Ms. Desantis was suggested as a mediator by an opposing counsel a few years ago. I was hesitant, since I had not heard of her at the time, but we took a chance and agreed to give it a try. Ms. Desantis was professional, sympathetic, and picked up on the issues very quickly. Now I suggest her as a mediator to my colleagues each time I can. Highly recommend!

Mediation Fundamentals for Non-Attorney Mediators in Court-Connected Cases, With Michelle DeSantis

To be taken seriously, you need competence, consistency, and positioning.

If you’re ready to become a confident, professional mediator, master court-connected cases, and connect with other aspiring mediators, you’re in the right place. 

What Non-Attorney Mediators Need to Know to Mediate Court-Connected Cases with Confidence

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Google Reviews

Michelle is an excellent mediator. She is an evaluative mediator that brings value to the mediation process and helps people find solutions to resolve their conflict. I highly recommend.

Dina Athan Esq. Civil Attorney

Excellent mediator. Was quick, effective and was able to focus on the issues that resolved the case for my client. Would highly recommend

Rick Yabor Esq. Civil Attorney

Ms. Desantis was suggested as a mediator by an opposing counsel a few years ago. I was hesitant, since I had not heard of her at the time, but we took a chance and agreed to give it a try. Ms. Desantis was professional, sympathetic, and picked up on the issues very quickly. Now I suggest her as a mediator to my colleagues each time I can. Highly recommend!

Christy Diaz Esq. Family Law Attorney

Michelle if one of the best mediators I have ever dealt with(and I have for over 20 years dealt with many). She is very passionate about her work.. extremely understanding and patient to be able to understand both sides to try to really come to a resolution that both parties walk away happy and content. I would definitely recommend her to everyone I know or anyone reading.

Perry Sasson Pro Se

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𝐃𝐈𝐒𝐂𝐋𝐀𝐈𝐌𝐄𝐑𝐒: → Opinions expressed are SOLELY my own. → The information in these videos are not intended nor implied to be a substitute for professional legal advice. All content, including text, graphics, images, and information, are for general information purposes only and do not replace a consultation with your lawyer/mental health professional.

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